At pkcasino, your privacy is not an afterthought — it is a core operating principle. This Privacy Policy explains in clear, straightforward terms exactly what personal data we collect from Pakistani players, why we collect it, how we store and protect it, and what rights you have over your own information at every stage of your relationship with pkcasino.
These cards summarise the most important elements of pkcasino's privacy framework. They are intended as a readable overview — the full legal policy follows below.
pkcasino collects only the personal data that is strictly necessary to operate your account, verify your identity, process your transactions, and comply with our legal and regulatory obligations. We do not collect data for its own sake.
All data transmitted between your device and the pkcasino platform is protected by industry-standard TLS/SSL encryption. Your financial details, CNIC data, and personal information are never transmitted in plain text over any network.
pkcasino does not sell, rent, or trade your personal data to any third party for marketing, advertising, or any other commercial purpose. Your data is yours. We treat it with the same respect we would expect for our own personal information.
You have the right to access, correct, export, and request the deletion of your personal data held by pkcasino. These rights can be exercised directly through your account settings or by contacting the pkcasino support team at any time.
pkcasino retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable law. We maintain a formal data retention schedule and securely destroy data that is no longer needed.
Whenever pkcasino makes a material change to this Privacy Policy, we will notify all registered players via email and post a prominent notice on the platform. We believe you have the right to know exactly how your data practices change over time.
This Privacy Policy (hereinafter referred to as the "Policy") sets out the practices of pkcasino (hereinafter "pkcasino", "we", "us", or "the Platform") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to individuals who access or use the pkcasino platform available at pkcasino.im, including all associated games, mobile interfaces, customer support channels, and promotional activities.
pkcasino is an online gaming platform offering sports betting, live casino, slots, and culturally relevant card games — including callbreak and fisher game — to players primarily located in Pakistan. Our player base spans major cities including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Peshawar. All transactions on pkcasino are denominated in Pakistani Rupees (PKR).
pkcasino takes its data protection obligations seriously. We operate in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality. We are committed to upholding these principles in every aspect of our data handling practices.
pkcasino collects personal data across several categories depending on your level of interaction with the platform. The table below provides a structured overview of the categories of data we collect and why each category is collected.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, photograph | Account registration, KYC verification, age verification (21+) |
| Contact Data | Mobile number, email address, residential address | Account communications, OTP delivery, withdrawal notifications |
| Financial Data | JazzCash/EasyPaisa wallet IDs, bank account details, transaction history | Deposit processing, withdrawal settlement, fraud prevention |
| Gaming Data | Bet history, game session logs, win/loss records, wagering patterns | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Behavioural Data | Pages visited, features used, click patterns, session duration | Platform improvement, personalisation, responsible gaming alerts |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, complaint resolution, quality assurance |
We do not collect special category data (such as health data, biometric data for the purpose of uniquely identifying you, or political opinions) except where you voluntarily disclose such information in the context of a responsible gaming or self-exclusion request, in which case it is processed solely for the purpose of protecting your wellbeing.
The majority of personal data we hold about you is provided directly by you in the course of your interactions with pkcasino. This includes data provided during account registration, identity verification document uploads, payment method linkage, customer support enquiries, and participation in promotions or surveys.
When you access the pkcasino platform, our systems automatically collect certain technical and behavioural data through the use of cookies, server logs, pixel tags, and similar tracking technologies. This automated data collection occurs whether or not you are logged into your pkcasino account and is an inherent function of how web-based platforms operate. Further details regarding our use of cookies are set out in Section 7 of this Policy.
In certain circumstances, pkcasino may receive personal data about you from third-party sources, including:
pkcasino processes your personal data on the basis of one or more of the following lawful grounds, depending on the nature of the processing activity in question:
pkcasino uses the personal data we collect for the following primary purposes:
pkcasino shares personal data with a limited number of trusted third-party service providers who assist us in operating the platform. These providers include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and crypto network providers), KYC and identity verification services, cloud infrastructure providers, customer support platform providers, and fraud detection services. All third-party service providers engaged by pkcasino are contractually bound to process personal data only on pkcasino's instructions and in accordance with applicable data protection standards.
Certain games available on pkcasino are powered by third-party game software providers. These providers may receive limited technical data — such as session tokens or anonymised game outcome data — as part of the game delivery process. Game providers do not receive your full identity data or financial information unless this is explicitly required by the nature of a specific integration and disclosed to you at the time.
pkcasino may be required to disclose your personal data to regulatory authorities, law enforcement agencies, gaming licence supervisory bodies, financial intelligence units, or courts where we are legally compelled to do so or where we reasonably determine that disclosure is necessary to prevent serious harm or to protect the rights, property, or safety of pkcasino, our players, or the public.
pkcasino does not, and will never, sell, rent, barter, or otherwise transfer your personal data to any third party for that party's independent commercial or marketing purposes. Any disclosure of personal data to third parties is limited strictly to the categories and purposes described in this Policy.
Cookies are small text files placed on your device by websites you visit. pkcasino uses cookies and similar tracking technologies (including local storage objects, session storage, and pixel tags) to maintain the functionality of the platform, remember your preferences, keep you logged in during your session, and collect analytics data that helps us understand how players interact with pkcasino.
You can manage your cookie preferences through the pkcasino cookie consent panel, accessible from any page of the platform. You may also configure your browser to block or delete cookies, though doing so may affect the functionality of the pkcasino platform. Please note that strictly necessary cookies cannot be disabled through the cookie consent panel as they are required for the platform to operate.
pkcasino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes, but is not limited to:
pkcasino retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely destroyed using industry-standard data destruction methods appropriate to the medium on which it is stored. Where data cannot be immediately destroyed due to ongoing legal or regulatory proceedings, it will be restricted from active use until destruction is possible.
As a pkcasino player, you have the following rights with respect to your personal data. These rights may be exercised by contacting the pkcasino support team via live chat or at [email protected]. pkcasino will respond to all valid rights requests within 30 calendar days of receipt.
You have the right to obtain a copy of all personal data pkcasino holds about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data pkcasino holds about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal obligations.
You have the right to request that pkcasino restrict the processing of your personal data in certain circumstances, such as while a rectification request is being resolved.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You have the right to object to processing of your personal data where pkcasino relies on legitimate interests as the legal basis, including objecting to direct marketing at any time.
pkcasino strictly enforces a minimum age requirement of 21 years for all registered players. The pkcasino platform is not directed at, intended for, or designed to attract individuals under the age of 21. We employ CNIC-based age verification at the point of account registration and during KYC review to ensure that all players meet this age requirement before accessing real-money gaming services.
pkcasino does not knowingly collect personal data from individuals under the age of 21. Where pkcasino becomes aware that personal data has been collected from an individual who is or was under 21 at the time of collection, we will immediately suspend the relevant account, return any deposited funds to the funding payment method, and securely delete the personal data associated with the underage account as soon as our legal record-keeping obligations permit.
If you are the parent or guardian of a minor and believe that your child has accessed the pkcasino platform or provided personal data to pkcasino, please contact us immediately at [email protected] and we will act promptly to investigate and resolve the situation.
As an internationally licensed gaming platform, pkcasino may transfer personal data to, and process it in, countries other than Pakistan in order to operate the platform and engage third-party service providers. These transfers may include transfers to countries that have not been determined to provide a level of data protection equivalent to that available in Pakistan.
Where pkcasino transfers personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect the data. These safeguards may include contractual obligations imposed on the receiving party (including standard contractual clauses), binding corporate rules where the recipient is a member of the same corporate group, or the specific consent of the data subject where no other safeguard is available.
By using the pkcasino platform and providing your personal data to us, you acknowledge that your personal data may be transferred to and processed in countries outside of Pakistan as described in this Policy. Where you have concerns about any specific international transfer, you may contact pkcasino at [email protected] to request further information about the safeguards in place.
pkcasino reserves the right to amend this Privacy Policy from time to time in order to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or improvements to the pkcasino platform. We will always update the "Last Updated" date at the top of this Policy when changes are made.
Where changes are material — meaning they significantly affect your rights or the way in which pkcasino processes your personal data — we will notify you by email to the address registered on your pkcasino account and by publishing a prominent notice on the platform at least 14 days before the changes come into effect. For minor or administrative updates, the revised Policy will be published on this page and will take effect immediately upon publication.
Your continued use of the pkcasino platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised Privacy Policy, you may close your pkcasino account by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or pkcasino's handling of your personal data, please contact our dedicated privacy and support team through any of the following channels:
pkcasino's support team operates in both English and Urdu to ensure that all players across Pakistan, from Karachi to Peshawar, can communicate their privacy concerns clearly and receive assistance they can fully understand.
For formal data rights requests (access, rectification, erasure, portability, restriction, or objection), please ensure your request clearly states the right you wish to exercise and includes sufficient information for us to verify your identity and locate your account. We will always confirm receipt of formal data rights requests and will keep you informed of our progress throughout the handling process.
Play with confidence knowing your personal data is secured with SSL encryption, never sold to third parties, and always under your control. Join hundreds of thousands of Pakistani players on Pakistan's most trusted gaming platform.